Terms of Service

Effective September 4, 2026

These terms are an agreement between you and Mentrup Group LLC, doing business as Insider Management (“we”, “us”), the company that operates ShelfCount. By creating an account or using ShelfCount, you agree to them. We’ve tried to keep the legalese to a minimum — if anything is unclear, email us and ask.

Your account

You need an account to use ShelfCount. Keep your login credentials secure and give us accurate information. You’re responsible for activity under your account, including activity by team members you invite. If you’re signing up on behalf of a business, you’re confirming you have the authority to bind that business to these terms.

Subscription and billing

ShelfCount costs $50 per month, billed through Stripe.
New accounts start with a 14-day free trial. A card is added at signup, and your paid subscription begins automatically when the trial ends unless you cancel first. Nothing is charged during the trial, and we email you 3 days before it ends and again the day before the first charge.
Subscriptions are month to month with no long-term contract. Cancel anytime from your billing settings; you won’t be charged again, and you keep access through the end of the period you’ve paid for.
If your subscription lapses, your account is paused — your data stays put for 12 months from cancellation, and access resumes if you subscribe again in that window. After 12 months we permanently delete your data, with email warnings beforehand.
If we change pricing, we’ll give you at least 30 days’ notice before it affects you.

Your data

Your data is yours. Inventory records, recipes, receipts, sales data — everything you put into ShelfCount or sync from a connected system belongs to you. You give us permission to store and process it only as needed to run the service, as described in our Privacy Policy. You can request an export or deletion of your data at any time.

If you connect a receipt inbox, you authorize ShelfCount to sign in to that mailbox, read the messages in it, and store those messages and their attachments so we can turn vendor invoices into receipts. You confirm you have the right to let us do that for the mailbox you connect — don’t point us at a shared or personal inbox you aren’t entitled to share. Disconnect it any time from your settings and we stop reading it.

Accuracy and business decisions

ShelfCount calculates costs, margins, and inventory positions from the data you and your connected systems provide. Those figures are only as good as the inputs — a miscounted shelf or an unmapped menu item will show up in the numbers. ShelfCount is a management tool, not accounting, tax, or financial advice; verify figures that matter before relying on them for financial reporting or major decisions.

AI-assisted features

Some features use AI — for example, extracting line items from receipt photos. AI output can be wrong, which is why every extraction is presented for your review before it touches your inventory. Nothing is committed without a person approving it. You’re responsible for reviewing AI-extracted data before approving it.

Connected services

If you connect a point-of-sale system (Square, Toast, or Clover) or other third-party service, your use of that service is governed by its own terms. We’re not responsible for outages, changes, or data issues originating in a connected service, though we’ll do our best to handle them gracefully.

Analytics, session replay, and monitoring

By using the signed-in product, you consent to ShelfCount recording how it gets used: usage analytics (which screens and features are opened) and masked session replay of in-app activity, both via our analytics provider PostHog. Replay is masked — everything typed into a field is hidden, and on-screen text is hidden except our own menus, buttons and headings — and recording is aimed at the trial period, when we’re trying to find what makes onboarding confusing. You also consent to error and crash monitoring, which sends us technical reports when something breaks. If you’d rather not be included, email hello@getshelfcount.com and we’ll switch it off for your organization.

The account owner accepts these terms — including this section — on behalf of every staff member they invite or share account credentials with, and agrees to tell those people that in-app activity is recorded as described here and in our Privacy Policy.

None of this applies to our marketing website. The analytics tools there load only if a visitor accepts them in the privacy banner, and never when the browser sends Global Privacy Control or Do Not Track.

Acceptable use

Don’t misuse the service. In particular, you agree not to:

Use ShelfCount for anything unlawful.
Attempt to breach, probe, or overload our systems, or access another customer’s data.
Resell or white-label the service without our written permission.
Reverse-engineer the software except where the law grants that right.

We may suspend or terminate accounts that violate these terms, with notice where practical.

Availability

We work to keep ShelfCount fast and available, and we back up data daily to separate infrastructure. That said, the service is provided without a formal uptime guarantee — maintenance windows and the occasional hiccup happen.

Disclaimer of warranties

ShelfCount is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent allowed by law, Mentrup Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

Termination

You can stop using ShelfCount and cancel at any time. After cancellation, your data remains available in a paused state for 12 months, after which we permanently delete it — we’ll email you before that happens. If you want it deleted sooner, email us and we’ll delete it. We may terminate accounts that violate these terms or, with at least 30 days’ notice, if we discontinue the service — in which case we’ll give you the opportunity to export your data first.

Changes to these terms

If we change these terms in a way that matters, we’ll update the effective date above and notify you by email or in the product before the changes take effect. Continuing to use the service after that means you accept the updated terms.

Disputes: informal resolution first, then binding arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.

Talk to us first. If you have a dispute with us, email hello@getshelfcount.com with your account email, a description of the problem, and what you would like us to do. We will try to resolve it informally. Neither of us may start an arbitration or lawsuit until 60 days after that notice is sent, unless the claim is one of the exceptions below.

Binding arbitration. If we cannot resolve the dispute informally, you and Mentrup Group LLC agree that any dispute, claim, or controversy arising out of or relating to these terms, the privacy policy, the service, or our marketing website — including claims about the collection or use of data and claims under state or federal privacy laws — will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (or, if JAMS is unavailable, by the American Arbitration Association under its Commercial Arbitration Rules). The Federal Arbitration Act governs this section. The arbitrator, not a court, decides whether a claim is arbitrable, except that a court decides any dispute about the class-action waiver below. Arbitration will take place in Los Angeles County, California, or by video conference if either party requests it, and the arbitrator may award the same individual relief a court could. If the arbitration rules would require you to pay filing fees that exceed the cost of filing in court, we will pay the difference.

Class-action and jury waiver. You and Mentrup Group LLC each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding. To the extent either of us ends up in court, we each waive the right to a jury trial. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be decided in court under the Governing law section, and the rest of this section still applies.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek an injunction in court to stop unauthorized use of the service or infringement of intellectual property. Nothing here prevents you from making a report to a government agency.

Your right to opt out. You may reject this arbitration agreement by emailing hello@getshelfcount.com with the subject line “Arbitration opt-out” and your account email within 30 days of first accepting these terms (or, for existing customers, within 30 days of the effective date above). Opting out does not affect any other part of these terms.

Time limit. Any claim must be started within one year of when it first could have been brought, or it is permanently barred, unless applicable law does not allow that limit to be shortened.

Governing law

These terms are governed by the laws of the State of California and, for the arbitration section, the Federal Arbitration Act, without regard to conflict-of-law rules. Any dispute that is not subject to arbitration will be resolved in the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.

Contact

Questions about these terms? Email hello@getshelfcount.com.